Net1 and AGNITiO systems save SASSA R150 million per annum

 In In the Press

AGNITiO, a worldwide market leader for Voice ID products, recently released a case study investigating the benefits of the biometric verification used by the South African Social Security Administration (SASSA).

The biometric verification systems, created in partnership between Net1 and AGNITiO, provided SASSA with a way to verify proof of life for 10 million grant recipients across South Africa.

The report found that, “This solution is assisting with the improving of lives of millions of beneficiaries by allowing them to verify their proof of life over the phone.”

Voice biometrics Net1 agnitio


It continued, finding that the addition of voice biometrics to authenticate a beneficiary has made the process more convenient and secure for beneficiaries to receive their SASSA grants. Beneficiaries no longer need to go to a particular location or wait in a queue to prove their existence, as they can collect their grants at a convenient location close to home, or collect their grants electronically.

“A key driver of the new system was to put stringent measures in place for SASSA to ensure that only qualifying grant recipients—those really in need—are authorized to receive one of seven grants that SASSA offers. Between April 2012 and June 2013, over 150 000 grants were cancelled, which has led to a saving of R150 million (about US$15.1 million) per annum,” according to SASSA.

Ms. Bathabile Olive Dlamini, MP, Minister of Social Development in South Africa, said in her address published in the SASSA Annual Performance Plan for 2014/2015: “The new payment solution has accrued many benefits for SASSA, the beneficiaries and Government as a whole. Some of the benefits include improvement in beneficiary experience of services, reduction in the cost for transaction (from average of R30 to R16.44 per transaction per month), and improved data integrity and fraud reduction.”

The full report is available for download on the AGNITiO website.

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